Terms & Conditions

1. Introduction

By accessing the services provided by DONAVALLI SWARNA KAMALA (Art Boutique Hotel), you agree to comply with and be bound by the following terms. Your contract for services is directly with the hotel entity.

User Account & Responsibility

• Accuracy of Information: To access our services, you agree to provide true, accurate, and complete information during and after the registration/booking process.
• Account Security: You are solely responsible for all activities and acts performed through your registered account.

Booking & Identification

• Verification: Guests must furnish valid government-approved identification and the original form of payment during check-in.
• Charges: Any inclusions or services not explicitly listed in the booking confirmation are subject to additional charges.
• Policy Review: It is the guest’s responsibility to review specific booking and cancellation policies prior to finalising a transaction.

Prohibited Use

You agree not to use this website or our services for any purpose that is unlawful, illegal, or forbidden by these Terms, or by Indian or local laws.

Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the Laws of India.
• All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Telangana.

2. Cancellation & Refund Policy

We understand that plans can change. To manage our inventory and provide fair service to all guests, the following cancellation penalties apply:
 

Refund Processing

Approved refund amounts will be credited back to the original payment source within 5–10 working days.

3. Privacy Policy

At the Art Boutique Hotel, we value your trust. This policy describes how we handle personal data collected via arthotel.co.in to provide outstanding service and process your requests.

I. Information We Collect

• Personal Data: Name, email, phone number, physical address, and payment details.
• Stay Details: Dates of stay, room preferences, and special requests.
• Technical Data: IP address, browser type, device information, and usage patterns collected via cookies.

II. Purpose of Data Usage

• Processing reservations, payments, and confirmations.
• Communicating important updates and promotional offers.
• Personalising and enhancing your guest experience.
• Improving website functionality and analytics.
• Meeting legal, regulatory, and security obligations.

III. Data Sharing & Security

• Third-Party Disclosure: We do not sell or rent your data. Information is shared only with trusted partners (e.g., payment gateways) to process your booking or with government authorities if required by law.
• Internal Use: Data may be shared within our group of resorts for operational purposes.
• Encryption: We implement high-level technical measures and encrypted payment gateways to protect your data from unauthorized access or loss.

IV. Cookies & Tracking

We use cookies to improve site performance and user experience. While you may disable cookies in your browser, please note that some website features may become unavailable.

V. Your Rights as a Guest

• Access, correct, or update your personal information.
• Request the deletion of your data (subject to legal/tax retention requirements).
• Opt out of receiving promotional communications at any time.

Contact Information

• Entity Name: DONAVALLI SWARNA KAMALA
• Website: arthotel.co.in
• Location: Gopanpally, Telangana.

Terms & Conditions

• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.

Cancellation Rules

• If cancellation is done 7 or more days prior to arrival, then the full amount will be refunded.
• If cancellation is done between 5 - 7 days of arrival, then 50% of the booking amount will be charged.
• If cancellation is done within 5 days of arrival, then the full amount will be charged.
• If no show, then the full amount will be charged.

Privacy Policy

• This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
• We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at Art Boutique Hotel, Hyderabad, are committed to the privacy of everyone who accesses our website arthotel.co.in only collects personal data about the visitor/guest as needed to provide them with outstanding service, and to help process their request or provide them with information.